Terms & Conditions

1. General Terms & Conditions

1.1 By placing an order with InVino Vitalis Ltd you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18 and we treat your order as confirmation that you are over 18 years of age.

1.2 If you are buying wine as a gift - the recipient must also be over 18. If our delivery partners are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will not be able to leave the wine and you will be charged for re-delivery.

1.3 When you give InVino Vitalis Ltd your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine.

1.4 We reserve the right to cancel any orders we cannot fulfill for any reason. Naturally if your order is cancelled we will contact you immediately to explain why and refund any money you have paid us for that order.

1.5 We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfill your order i.e. warehouse operators, carriers, etc. 

1.6 Products offered by InVino Vitalis Ltd are displayed on the website in 'real time'. This means that any product may be withdrawn due to stock unavailability.

1.7 If for some reason we are unable to fulfill your exact order, we reserve the right to substitute up to 3 bottles with similar wines of at least the same value as the wine you ordered. This may include vintage changes. The substitute bottles are covered by our money back guarantee as set out below. If we need to substitute more than 3 bottles in any one order, we will put your order on hold and contact you for further instructions.

2. Refund Policy

2.1 If you don’t like a wine we’ve supplied or it’s been broken or damaged in transit, please let us know and we will refund you. If the wine you don’t like happens to be one of several bottles of the same wine, please don’t drink the others – just put them to one side and we’ll arrange to come and collect them as soon as we can and either replace them or issue a credit or a refund .

3. Data Protection

3.1 The Data which is processed by InVino Vitalis Ltd may include:

3.2 Data about wines bought by the customer;

3.3 Data supplied by the customer;

3.4 Data collected when the customer is provided with Services; and Data collected when the customer is otherwise in contact with InVino Vitalis Ltd, or a Service Partner.

3.5 Customers consent to: their Data being supplied to InVino Vitalis Ltd, Delivery Partners, Marketing Partners, and whosoever may be necessary in order to fulfill the obligations to the customer.

3.6 By registering your email address in situations such as, but not limited to, making a purchase, signing up to an InVino Vitalis Ltd account, signing up to our newsletter, you are giving your consent to receive marketing and market research communications. Where consent is given it may be withdrawn by the customer at any time by clicking the Unsubscribe link on the email communications they receive.

3.7 Customers are responsible for the security of their online logons and passwords and InVino Vitalis Ltd shall have no liability in the event that a customer's login and/or password is disclosed by the customer, whether intentionally or not, so as to allow a third person online access to the Data and to make any transactions. InVino Vitalis Ltd reserves the right to block online access to Data by or through any third party website not authorized by InVino Vitalis Ltd.

4. Partner Vouchers and Discount Codes

4.1 We regularly offer Discount Codes and Vouchers distributed through our partners. These promotions can only be redeemed by InVino Vitalis Ltd customers who reside in the UK and are over 18 years of age.

4.2 Discount codes cannot be exchanged for cash and are available on online purchases only.

4.3 Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.